Resolve Collections (“Resolve”, “we”, “us”) provides an AI-powered communication platform used by property management companies to communicate with tenants regarding rent, account notifications, balances, and related matters.
We may process the following information on behalf of our clients (property management companies):
We do not collect sensitive personal information beyond what is necessary for communication and payment reminders.
We use this information strictly to:
All messaging is conducted on behalf of our clients, who are responsible for obtaining proper consent from tenants.
Recipients may opt out at any time by replying STOP.
For assistance, reply HELP.
Message frequency may vary. Message and data rates may apply.
Resolve Collections does not sell, rent, or share mobile phone numbers, SMS consent records, or personal messaging data with third parties for marketing purposes.
Mobile information collected through our services is used solely for account-related communications, resident notifications, and support communications as authorized by the subscriber.
We may share information only with:
We implement reasonable technical and organizational measures to protect data from unauthorized access, loss, or misuse.
Resolve acts as a data processor on behalf of its clients.
The property management company is the data controller and is responsible for the relationship with the tenant.
Resolve Collections provides communication services on behalf of property management companies and cannot guarantee uninterrupted delivery of messages.
Resolve shall not be liable for delays, failures in message delivery, or actions taken by property management companies based on information communicated through the platform.
For any privacy-related inquiries, please contact:
Resolve Collections
169 Madison Ave
New York, NY 10016
